On Friday, January 24, users who tried to log in to Gmail, Google+,
Calendar and Documents were unable to access the services for nearly 25
minutes. A handful of users experienced the issues for more than 30
minutes, thanks to the outage. Nearly 42 million users were disconnected
from the services for close to an hour.
After fixing the problem, Google apologized for the mishap and said it will try to improve its response time in the near future.
"Whether the effect was brief or lasted the better part of an hour, please accept our apologies," said Ben
Treynor, Google's VP of Engineering, in a blog post. "We strive to make
all of Google's services available and fast for you, all the time, and
we missed the mark today. The issue has been resolved, and we're now
focused on correcting the bug that caused the outage, as well as putting
more checks and monitors in place to ensure that this kind of problem
doesn't happen again."
The Google outage began at 10.55 am PST when one of its internal
systems, which is responsible for generating configurations "encountered
a software bug and generated an incorrect configuration." These
incorrect configurations made their way to live services in the next 15
minutes, causing errors and data to be muddled, as well as users'
request being ignored.
By 11.14 am the issue automatically corrected itself even as
engineers were at work trying to debug the same. By 11.30 am, the
correct configuration file was live across all affected systems and
nearly all services were restored.
Google has promised to upgrade its internal technology in a bid to spot issues quickly.
While the Google outage was affecting its hassled users, rival Yahoo
took the opportunity to poke fun at Gmail with some tongue-in-cheek
comments on Twitter. Read more..
Source: Latest Technology News
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